| Unlike actual in person auctions the auctioneer of an | | | | complaints. One naturally breeds the other. The old |
| online auction site is not required to be licensed by the | | | | saying that you can not please everyone is just as |
| various states in America. Normally, the person who | | | | true with online auctions as it is in real life. The first thing |
| chooses to be an auctioneer must be licensed and | | | | you should do is establish a complain system complete |
| certified. In addition, many of the states will charge the | | | | with policies for refunds and resolution of any received |
| auctioneer a fee for legally licensing them to auction | | | | complaint. Openly explain these policies to your |
| products in that particular state. In these states if you | | | | potential customers this way there can be little if no |
| are caught auctioning items without the proper license | | | | misunderstandings. |
| you can be heavily fined and possibly placed in | | | | Provide a reasonable guarantee if the product |
| confinement. | | | | warrants it and make your policies knows ahead of |
| In contrast no license is required for online auctions and | | | | time on your auction site. |
| they are closer to resembling stores and shops then | | | | Feedback from buyers |
| actual auction houses. There is no human which | | | | Feedback from your customers and buyers is very |
| performs the auctioning service but rather a page on | | | | important as this tends to build confidence in you with |
| the website which has a program running in the | | | | new buyer who have never dealt with you previously. |
| background and performs certain functions that | | | | Try to do all you can to generate positive feedback |
| resemble those of an auction. | | | | from a customer. Be on time for making your postal |
| Being a good seller | | | | delivery's so the products arrive when they should. |
| Certain traits are necessary to be a good seller. Far | | | | Good communications skills |
| too often you will find rude people on the various | | | | Above all else keep the lines of communication open |
| auction sites attempting to sell their products and | | | | between yourself and your customers. If they send |
| services. I for one consider that a rude person is not to | | | | you email answers their questions immediately. Keep in |
| be trusted fully. Therefore the first rule of being a good | | | | mind that there is no such thing as a dumb question |
| seller is do not be rude. | | | | from a potential customer. |
| I don't mean that you should allow people to take undo | | | | Making it a business that works |
| advantages of you but it simply is not necessary to be | | | | This is actually the easy part of the whole thing. I |
| a rude person to all of your potential customers. | | | | always try to treat my customers and clients as I |
| The good seller is also genuinely interested in their | | | | myself would like to be treated. It is important that you |
| buyers after all a happy buyer will come back and | | | | remember that these customers are people also. |
| spend more money with you. | | | | Keep an open mind and an attitude such as this and |
| Dealing with complaints | | | | you will be guaranteed that your online auction |
| When you have customers you will undoubtedly have | | | | business will succeed. |